Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same SKIMS return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.skims.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

We apologize that you received a damaged item. Please send a photo of the damaged product to help@skims.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. For international orders, please contact https://skims.com/pages/contact-us